e-commerce and the integration of new technologies

With the rapid development of e-commerce and the integration of new technologies in 2025, how capable do you think cloud call centers are of replacing traditional on-premises call centers in terms of customer service quality, scalability, and cost efficiency? What key benefits and potential risks do you see in using cloud solutions for customer support, considering issues of data security, stability, and the ability to personalize the service? Do you think that on-premises call centers will completely lose their relevance in the future, or will they retain an important role in some market segments?