Domain DNS already exist error message in cpanel

 

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When trying to add a new register domain name in Cpanel as an addon, you may get an error like this.


Account Creation Status: failed


Sorry, a DNS entry for example.com already exists, please delete it first (from all servers in the DNS cluster)


This means that a DNS Zone File already exists for this domain.


 

Cause => If the register domain has been added to the same server and removed for the reason and if you try to add same domain the error reflects.


To fix this do the following:


Click Delete a DNS Zone (in the WHM left-hand menu)


Remove the domain name you are trying to add.


Reattempt the Domain creation.



Warning! Make sure you are deleting the correct DNS Zone and it does not contain settings you need. There is no way to undo the deletion nor restore the deleted DNS records. After you delete the DNS Zone, you will have to recreate any custom settings in the new DNS Zone.

Do contact support team so that we could provide further assistance.

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