Question marks for unauthenticated senders in Gmail


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While sending a from our domain’s email account, the receiver gets  a question mark on their Gmail account. As shown in the below screen shot.



Reason :
Google’s method for determining the authenticity of a message is the following one: if a message can’t be authenticated using DKIM or Sender Policy Framework (SPF), it is marked as unauthenticated.

Gmail will now warn with a Red Question Mark if the sender is unauthenticated.


Solution:
The domain must be verified and updated with the correct DKIM and Sender Policy Framework (SPF) records to avoid the unauthenticated and question marks on to the receiver end.

Should you have any problems, feel free to contact our support department & we’d be happy to assist.


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